Meko.
Support
Customer Help
Answers for orders, shipping, and returns — and a direct line when you need a person.
Reach us anytime
Our team is happy to help with purchases, tracking, and product questions.
WhatsApp / Phone: +1 (504) 333-5710
Warehouse: 950 S Westmoreland Ave, Los Angeles, CA 90006, US
Hours: Mon–Sat, 9 AM – 5 PM EST
Orders & shipping
How long does it take to receive my order?
Most orders leave our Los Angeles warehouse within 0–1 business day after payment. U.S. delivery is typically 3–8 business days. International orders usually take 2–4 weeks.
See our Shipping Policy for full details.
How do I track my order?
Tracking is included in your order confirmation email once the package ships. Signed-in customers can also track from My Account or our Track your order page.
How do I change my shipping address?
Addresses generally cannot be changed after checkout, so please double-check before placing the order. If you need a change, email [email protected] within 24 hours — we will help if the order has not shipped yet.
What if I entered the wrong address?
Contact us within 24 hours at [email protected] or via our Contact page. Once a package is in transit, carrier rules apply; we will still do our best to assist.
Can I change or cancel an order after submitting it?
Yes — if it has not shipped yet. Email [email protected] as soon as possible (ideally within one business day). After shipment, please use our return process instead.
Do you ship internationally / to my country?
Yes. We ship within the United States and internationally. Transit times and customs fees (if any) vary by destination — see the Shipping Policy.
Will my items arrive in one package?
Usually yes. Occasionally multi-item orders ship in more than one package for safety — you will receive tracking for each shipment.
Can I pre-order a sold-out item?
Sometimes. Reach out at [email protected] or Contact us and we will confirm availability or restock timing.
Returns & exchanges
What is your returns policy?
Unused items in original packaging may be returned within 30 days of delivery. Full terms are on our Return & Refund Policy page.
I received the wrong item — what should I do?
Email [email protected] within 24 hours of delivery with your order number and photos. We will arrange a replacement or refund per our Return & Refund Policy.
My order arrived damaged — what now?
Contact us promptly with photos of the damage and packaging. Damaged or incorrect items are prioritized for replacement — often without needing a return first.
Where do I mail an authorized return?
Email [email protected] first so we can confirm eligibility and send the correct Los Angeles return address and instructions.
Account & payments
How do I create an account?
An account can be created automatically at checkout when you check “Create an account,” or anytime from My Account.
Will you keep my credit card information on file?
No. Card payments are processed by secure, PCI-compliant partners. We do not store full credit card numbers on our servers. See our Payment Policy.
Do you charge sales tax?
Applicable U.S. sales tax is calculated and shown at checkout when required.
How do I get customer support?
Email [email protected] — our team is here to help with orders, products, and returns. You can also use the Contact page.
Still need help? Send us a note — we typically reply within one business day.