Meko.
Policies
Return & Refund Policy
A clear 30-day window for unused products, plus how we handle damaged or incorrect orders.
Our guarantee
We want you to shop with confidence. Unused perfume, skincare, and hair care items in original packaging may be returned within 30 days of delivery for a refund or exchange, subject to the terms below.
Order changes & cancellations
Need to change or cancel an order? Email [email protected] as soon as possible. Once an order has shipped, it generally cannot be cancelled — please use the return process instead.
If a package is lost in transit (confirmed via tracking), we will replace it at our expense. If an incorrect address causes a failed delivery, contact us and we will help resolve it; extra shipping may apply.
Eligible returns
To qualify for a return:
- Request must be made within 30 days of delivery.
- Item must be unused, unopened where sealed, and in original packaging.
- Include your order number and proof of purchase.
Sale or final-sale items may be excluded from refund unless the item arrived damaged or incorrect.
We will replace or refund when we verify issues such as:
- Wrong product shipped
- Damaged packaging or product on arrival
- Missing items from your order
- Other fulfillment errors on our side
How to return
- Email [email protected] with your order number and reason for return.
- We will confirm eligibility and share return instructions for our Los Angeles warehouse.
- Ship the item back within the timeframe we provide. Return shipping is the customer’s responsibility unless we shipped the wrong or damaged item.
- Once we receive and inspect the return, we process your refund or exchange.
Refunds
Approved refunds go back to the original payment method. Processing typically takes 3–5 business days after approval; banks may take additional time to post the credit.
Original outbound shipping is generally non-refundable. Return shipping is deducted from the refund when the return is not due to our error.
Duplicate charges or orders never received within a reasonable transit window will be prioritized for replacement or full refund once verified.
Questions about this policy? Our team is here to help.