Privacy Policy

Who we are

Mekocustom, operating as mekocustom.com, is committed to protecting your privacy. This Privacy Policy explains the information we collect and how we use, share, and safeguard it.

By using mekocustom.com, you consent to the practices described in this Privacy Policy.

Information we collect

We collect information when you visit mekocustom.com or place an order:

• Personal information — name, email, shipping address, phone number, and payment details needed to complete a purchase.
• Non-personal information — IP address, browser type, device data, and browsing patterns.
• Cookies — small files that help the site run smoothly and improve performance. See our Cookie Policy for details.

How we use your information

• To fulfill orders and provide customer support.
• To improve our products, services, and website experience.
• To send promotional emails, updates, and newsletters when you have opted in.
• To prevent and detect fraud.
• To analyze traffic and refine how the store works.

Sharing your information

We may share information with third parties only when needed:

• With service providers who help us deliver products and run the store (shipping, payments, hosting).
• With your consent, for marketing or promotional purposes.
• When required by law, to protect our rights, or to respond to legal process.
• In connection with a sale, merger, or acquisition of all or part of our business.

We do not sell your personal information.

Your rights

• Access — request a copy of the personal information we hold about you.
• Rectification — ask us to correct inaccurate details.
• Deletion — request deletion of your personal information, subject to legal obligations.
• Opt-out — unsubscribe from promotional emails using the link in those messages.

SMS marketing consent

If you provide your phone number at checkout or on a sign-up form and actively check the opt-in box, you consent to receive SMS messages from Mekocustom (order updates, promotions, and related content).

• We only use your number for SMS when you enter it voluntarily and check an unchecked opt-in box that clearly states you agree to receive SMS messages.
• Opt out anytime by replying STOP or contacting us directly.
• We do not send SMS without your explicit consent.

Security & updates

We use reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

We may update this Privacy Policy periodically. When we do, we revise the “Last updated” date at the top of this page.

Questions? Contact us at [email protected].