Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Orders are dispatched within 1 business days. It takes 3 to 4 days to deliver the product depending on your states.

Account will be created automatically while checkout if you check on the create account checkbox.

Once ordered the shipping address cannot be changed so check your address properly before submitting. But if necessary please contact us within 24 hours of ordering and we will help you.

How do I track the status of my order?

The tracking information can be found in the order receipt mail. Registered users can track their orders on Login page.

Will you keep my credit card information on file?

No. We will not keep your credit card information on file.

Do you charge sales tax?

Tax is charged only on the products which are taxable under Government of USA.

Do you ship to my country?

Currently we only ship within UNITED STATES.

Will my items come in one package?

Your items may or may not be delivered in one package. Multiple products are packaged in different boxes for safety.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

Please check our Refund and Returns Policy page.

I received the wrong item, what should I do now?

Please Contact us within 24 hours of the delivery along with appropriate proofs. Please check Refund and Returns Policy page for further information.

My order arrived damaged, what should I do now?

Please Contact us within 24 hours of the delivery along with appropriate proofs. Please check Refund and Returns Policy page for further information.

Where should I mail my authorized return?

How do I receive customer support?

Please Send e-mail at support@mekocustom.com for support.

What do I do if I entered an incorrect shipping address?

Please Contact us within 24 hours of placing the order and we will help you.

Can I change or cancel an order after I've submitted it?

Yes, you can cancel your order within 1 day.
If your order hasn’t been shipped yet, we’ll be happy to cancel it for you.

Can I pre-order an item that is sold out?

Yes, Please Contact us.

Still need help?

If you cannot find your answer in this above FAQ section, please send e-mail at support@mekocustom.com, our happiness team is always here to assist.

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